Outbox
Delivery records for all platform notifications — emails, SMS, and push messages.
Console: TenancyEngine console → Outbox (/outbox)
Overview
The outbox shows every notification the platform has attempted to send, along with its current delivery status. Use this page to diagnose failed sends, verify delivery for support requests, and audit notification history.
Message statuses
| Status | Meaning |
|---|---|
| Pending | Queued, not yet dispatched |
| Sent | Accepted by the downstream provider (SendGrid, Twilio, etc.) |
| Failed | Provider returned an error; will not be retried |
| Dead | Exceeded maximum retry attempts |
Filtering
Filter by channel (email/SMS), status, date range, or recipient. Click any row to view the full message payload, template version, and provider response.
Retrying failed messages
Failed messages in the outbox are retried automatically with exponential backoff. You can manually trigger a retry from the message detail view if needed.
Related
- Campaigns — send bulk messages
- Platform email templates — edit template content